PA & Secretarial Skills Quiz

Liz Burton-Hughes

May 21, 2015

5 min read

Test Your PA and Secretarial Skills Knowledge

Personal assistants and secretaries must be capable of more than just answering the telephone and writing notes in a diary. They need to be adept at managing relationships, communicating efficiently with both body and verbal language, writing professionally, preparing minutes, managing their time – and much more. PAs and secretaries are essential members of business teams; they work closely with senior staff to provide administrative support and ensure that everything runs professionally and smoothly. Why not take our quick PA & secretarial skills quiz to test your knowledge?

What's the best way to begin speaking when you answer the telephone?

By saying: 'Hello?'

By asking: 'Who is this please?'

By identifying your location and yourself then asking how you can help

By immediately asking them what the purpose of their call is and who they are

Correct! Wrong!

Which abbreviation means 'blind copy' and is used to prevent e-mail addresses from being shared when sending emails to groups of people?

Bcc

Blc

Correct! Wrong!

What's a good way to avoid conflict in the workplace?

Try to understand the other person's emotions, ethics and values

Completely avoid talking to people who you don't get along with

Reserve yourself to a clique and pick favourites

Walk away from signs of tension

Correct! Wrong!

What might be one of your roles during a meeting?

Simply overseeing the discussion

Scolding people who arrive late

Writing down everything everyone says

Distributing handouts, documents and evaluations sheets to attendees

Correct! Wrong!

What is an important factor where display screen equipment is concerned?

That it's affordable

That it matches the rest of the room's decor

That it meets the Display Screen Equipment Regulations standards

That everything is wireless

Correct! Wrong!

Test Your PA and Secretarial Skills Knowledge

Want to learn more about the skills needed in order to perform the role of an assistant or secretary to the best of your ability? Take a look at our PA & Secretarial Training.

Further Resources:

Tags:

Business Fundamentals

PA & Secretarial Skills Quiz

Test Your PA and Secretarial Skills Knowledge

What's the best way to begin speaking when you answer the telephone?

Which abbreviation means 'blind copy' and is used to prevent e-mail addresses from being shared when sending emails to groups of people?

What's a good way to avoid conflict in the workplace?

What might be one of your roles during a meeting?

What is an important factor where display screen equipment is concerned?

Further Resources:

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