Customer Testimonials: The Caramel Tart Company

The Caramel Tart Company have eight branches across London selling – you guessed it – caramel tarts, among other indulgent desserts. With eight branches to manage staff compliance for, The Caramel Tart Company needed a training provider with the tools to help them deliver and track courses and completions. Isha Hussain tells us why we were the perfect choice for them.

Please introduce yourself and your organisation.
Isha Hussain, Regional Manager at The Caramel Tart Company. My role is to ensure smooth operation of all stores in line with legislation and law. The Caramel Tart Company has eight branches across London with an extensive menu boasting more than 150 delectable desserts.

Why did you choose our e-learning courses?
It’s accessible and the content is of a high standard. I think having a master account helps as well as it allows me to keep track of staff certification. Thanks to High Speed Training’s range of courses it allows me to source our training at one location.

What specific need or problem were you trying to address by taking our training?
Food safety and hygiene requirements. We have all of our food safety training with HST as they have a different program and levels for all of our staff – this also applies to first aid and other courses like HACCP.

How did our training stand out from other options you considered?
The content is good and high standard – it has a good measure of assessment and information. I think for me personally the quick response from the support team and the general accessibility of courses is best and stands out to me.

How was the learning process for you and your staff?
I found that the learning outcomes were achieved through the approach course offers. It displays information in different ways which allow different types of learners to be able to understand.

How straightforward was it to get started?
It’s rather straightforward – with the management suite account that allows me to change information as required. I really really enjoy using High Speed Training.

What issues did you face whilst using our training and/or systems and how were they resolved?
I’ve only ever had issues with staff forgetting passwords. When I contacted customer support they were very fast and responded quickly to my needs. This for me is one of the reasons why I stay with High Speed Training.

What specific outcomes have you achieved as a result of using our training?
We’ve had staff certified in level 2 food hygiene, this has allowed staff to go onto the shop floor with the correct knowledge and work safely in our stores.

What feedback have you received from your employees or other stakeholders?
The general consensus is it is enjoyable and informative. Many like the interaction and constant check of knowledge. This is great as a number of our staff have different learning styles.

How effective and engaging have they found the training?
They found it very effective. All my staff that have completed this course have gone to higher positions within the business.

Are there any specific features or aspects of the training that they particularly liked?
The interaction per topic and constant check of understanding, as this has allowed them to understand and recap key elements. By doing this the information has stuck to them and they have used key information at their place of work.

Overall, would you recommend High Speed Training to others?
I would recommend High Speed Training for many reasons – what stands out for me are the range of courses they have available. The customer service team is second to none and are immensely helpful and responsive.