Complaint Handling Quiz
Test Your Complaint Handling Knowledge
Did you know that, on average, a customer tells 10 people about a bad experience they had with a business? Complaint handling is a fundamental part of customer support and service in general; all businesses should have a proper complaint handling procedure in place. Do you know what a good procedure looks like? Try testing your knowledge with our quick quiz and see how you score.
Which of these is a common reason customers complain to a business?
![](https://www.highspeedtraining.co.uk/hub/wp-content/uploads/2018/07/customer-complaint-14.jpg)
What are the three typical stages of a complaint investigation?
![](https://www.highspeedtraining.co.uk/hub/wp-content/uploads/2018/07/handling-complaints-7.jpg)
Ideally, how quickly should a complaint handling team respond to complaints made via social media?
![](https://www.highspeedtraining.co.uk/hub/wp-content/uploads/2018/07/social-media-complaints-7.jpg)
If a complaint cannot be handled by the business, what needs to be done?
![](https://www.highspeedtraining.co.uk/hub/wp-content/uploads/2018/07/complaint-handling-computer-7.jpg)
Ideally, how often should you update a complainant about the investigation into their complaint?
![](https://www.highspeedtraining.co.uk/hub/wp-content/uploads/2018/07/complaint-handling-7.jpg)
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