If you work front-of-house in a restaurant, café, bar or pub then you probably know that first class customer service can make all the difference between a customer leaving you a negative review or a customer coming back time and time again. Is your knowledge of waiting tables, recommending meals and alcohol licensing up-to-date? Have a go at our quick hospitality quiz now!
0%
Under the Licensing Act 2003, which of the following customers can you serve alcohol to alongside a sit-down meal?
Correct!Wrong!
Continue >>
If a customer has specified that they are coeliac, what does that mean?
Correct!Wrong!
Continue >>
Wines are often categorised on a scale of 0-6 depending on how dry or sweet they are. If a wine has a rating of 0, what does it mean?
Correct!Wrong!
Continue >>
When guests arrive, within what time frame should you aim to acknowledge them?
Correct!Wrong!
Continue >>
If a customer comes to you with a complaint about their food, what should you do?
Correct!Wrong!
Continue >>
Test Your Knowledge of Restaurant Hospitality
Want to learn more about the skills and knowledge you need to provide exceptional restaurant customer service? Take a look at our Restaurant Hospitality Training Course.
Louise has been writing for the Hub since its creation and has produced articles on a wide range of topics. Louise prefers not to specialise in one particular area, so has written about everything from asbestos and COSHH, through to food safety, safeguarding issues and business skills.