Customer Testimonials: Aerco

Aerco has over 70 years of history as a stockist and distributor of electrical components, offering specialised products to a wide variety of manufacturers. After finding some training needs hard to manage, they wanted to find a training provider that made this process simple. Tom Peissel explains why he thinks he’ll be using our services again in the future.

Please introduce yourself and your organisation.
Tom Peissel, Supply Chain Manager at Aerco. My role is to organise the supply and purchase of products for our customers, manage a buying, operation, and production team, as well as facilities management. This includes organising the training for each department. With over 70 years of history, Aerco is a long-established stockist and distributor of electrical components. Offering specialised products to manufacturers in the aerospace, defence, medical, industrial, rail and transportation markets globally.

Why did you choose our e-learning courses?
Ease of access and the ability to complete at your own time are key features of the online course. It was easy to find online, the booking process was made simple, and my team members could complete the tasks in a time-flexible manner.

What specific need or problem were you trying to address by taking our training?
The training my team needed was based on facilities management. I wanted a few people trained in how to complete the portable appliance testing. This is an area that has been hard to manage due to the large volume of testing and recertification required. We chose to have an expert in each area of the building, reducing each person’s workload.

How did our training stand out from other options you considered?
This course was different from the others advertised, as it was made very easy to access. Each team member could go online and complete their course and test under their own profile at a time that suited them. The cost was completely reasonable.

How was the learning process for you and your staff?
I didn’t partake in the actual training, but my team members were full of praise. They stated that the training was made easy and broken into small, manageable chunks. I think we will be using your services again in the future.

How straightforward was it to get started?
Super easy; it involved setting up a user profile and then following the directions given. You could even start, stop, and come back to it later quite easily.

How did you find distributing the training and tracking the progress of your staff?
This was also straightforward; each team member received a certificate upon completing the tasks and the course. They then showed this to me, and it has been logged in their training matrices.

What issues did you face whilst using our training and/or systems and how were they resolved?
There were no issues reported to me. Each team member completed the course as desired. One team member took a while longer than the others, but he was able to go through the training material a second and third time before resitting the questions.

What specific outcomes have you achieved as a result of using our training?
The business now has three certified PAT operators. The large workload for the business has been split into three, making this a far more manageable activity.

Can you give an example of any awards, metrics or data to support your results?
I am unaware of any data that would support this request. We received certificates once the courses were completed, but that is all. Our business operates under an ISO9001 accreditation.

What feedback have you received from your employees or other stakeholders?
All positive: the training was definitely up to standard, and the operators all feel competent in their job roles. It has supported the business need and at a price that is completely reasonable.

How effective and engaging have they found the training?
The training was very effective, and the operators all acquired the knowledge they required to pass the relevant exam. I have only had positive feedback from my team members.

Are there any specific features or aspects of the training that they particularly liked?
I think they liked the fact that they could complete the training material as many times as needed before sitting the exam. They could read and study each module more than once, as required.

Overall, would you recommend High Speed Training to others?
Yes, from a business perspective, it was easy to get set up, cost-effective, and enabled the completion of the required training in a timely manner. I know the team members who partook in it also feel the same.