Care Certificate Course

The Care Certificate, the importance of the Care Certificate, background to the Care Certificate, achieving the Care Certificate, the Care Quality Commission (CQC), Key Lines of Enquiry and your learning portfolio.

Understanding your duties and responsibilities, knowing the relevant codes of conduct or practice, how your experiences, attitudes or beliefs may affect the way you work, understanding your rights and responsibilities, accessing information about agreed ways of working, the importance of working in agreed ways, how and when to report concerns (whistleblowing), being honest about errors you make, how working relationships are different to personal relationships, types of working relationships in health and social care, the importance of partnership working, how to increase the success of partnerships, and how to access support.

The importance of continuous professional development, sources of support and the importance of feedback, how to make a personal development plan, required functional skills, ways to develop your skills, knowledge, and understanding, measuring your skills, knowledge, and understanding, and recording personal development progress.

Duty of care, supporting independence and decision making, dilemmas, adverse events, errors, incidents, and near misses, legislation, conflicts and difficult situations, and complaints and comments.

What is equality, what is diversity, the importance of inclusion, discrimination, reducing the likelihood of discrimination, Equality Act 2010, harassment, working in an inclusive way, challenging discrimination, and finding further information, advice, and support.

The six Cs, person-centred values, person-centred working, individual needs, supporting individuals for future wellbeing, minimising discomfort and distress, and maintaining identity and self-esteem.

The different ways people communicate, how communication affects relationships at work, the importance of observing an individual's reactions, establishing communication needs, wishes, and preferences, potential barriers to communication, active listening, the principles and practices of confidentiality, circumstances where confidentiality is overridden, and where to go for further information, advice, and support.

Understanding the principles that underpin privacy and dignity in care, maintaining the privacy and dignity of the individuals in your care, supporting an individual’s right to make choices, supporting individuals in making choices about their care, understanding how to support active participation, and supporting the individual in active participation in their own care.

The importance of nutrition and hydration, eating well, effects of malnutrition and dehydration, promoting good nutrition and hydration, oral health considerations, food safety, contamination, susceptibility, and safe food practices.

What is mental health, mental health conditions, dementia, learning disabilities, the needs of people with mental health conditions, dementia, or learning disabilities, promoting positive health and wellbeing, care delivery adjustments, the importance of early detection, legislation and policies, and mental capacity.

Legislation, defining safeguarding, types of abuse and neglect, safeguarding from abuse and neglect, preventing abuse, complaints or concerns, responding to abuse and neglect (including whistleblowing), safeguarding adults reviews, and information sharing and confidentiality.

Recognising potential abuse, neglect and domestic abuse, honour-based abuse (including FGM), sexual abuse and exploitation, child trafficking and modern slavery, psychological and physical abuse, online abuse, grooming, radicalisation and extremism, bullying, parental ill-health and substance misuse, legislation and rights, and reacting to concerns.

What is basic life support, the primary survey (DRABC), the recovery position for adults and children, and infants, administering hand-only CPR to adults, administering CPR with rescue breaths to adults, administering CPR to children, administering CPR to infants, using defibrillators, choking, basic life support during an infection risk, and confidentiality, recordkeeping, and refresher training.

Health and safety legislation, health and safety responsibilities, accidents and illnesses, training, risk assessment, moving and assisting people and objects, medication and healthcare tasks, hazardous substances, fire safety, security at work, and workplace stress.

What is data protection, why is data protection important, types of data, handling information, key definitions, legislation, agreed ways of working, keeping good records, whistleblowing, and data breaches.

Infection, pathogens, the chain of infection, your responsibilities, hand hygiene, personal protective equipment, safe handling of waste, safe handling of soiled linen, and safe disposal of sharps.