Online Customer Service Training Course
Quantity: 1
Online Customer Service Training Course
Duration 2 hours
For me
For teams
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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1 learner per course
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Pay by invoice with 30 day payment terms available (5+ courses)
£25 +VAT
include vat
Includes a 10% discount for 10+ courses
This online Customer Service Course is designed for anyone who works with members of the public face-to-face, over the phone or via email, social media or live chat. The course will enable you to maintain the highest standards of customer service at all times and ensure your customers have the best experience with you, facilitating repeat business and positive recommendations.
Throughout the course, you'll learn about common issues you might face and how to resolve them, how to communicate effectively, and how to ensure you're operating in accordance with company policies and procedures.
100% online training
Access anywhere
Same day digital certificate
Printed certificate posted next working day
Full audio voiceover
Assessment retakes at no extra cost
Developed by experts in Core Skills
Accredited by CPD
Bulk discount for orders of 10+ courses
Bigger orders = bigger discounts
Save on our courses when you buy more training upfront. Lock in a better price now and access the training whenever you need to. You can mix and match any of our courses too and get the discount off your whole order.
10+ courses = 10% off
50+ courses = 20% off
100+ courses = 30% off
500+ courses = 40% off
What you'll learn
By the end of this course, you will:
- Understand the impact that both excellent and poor customer service has on your customers.
- Know how to communicate effectively with customers - in person, over the phone and via written mediums - including how to identify customer needs and build rapport with them.
- Understand the common problems and complaints you may face in a customer service role, how to handle complaints efficiently, and how to deal with difficult or dissatisfied customers.
- Recognise the importance of following company policies and procedures, such as those for data protection, equality and diversity, and keeping within brand guidelines.
- Understand why obtaining customer feedback is important and how you should respond to comments and reviews, whether good or bad.
Training you can trust
Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Engage and empower
Our in-house Learning Designers develop all of our courses to give you and your learners the most engaging training possible.
Module 1: The Importance of Customer Service
Types of customer service, first impressions, the impact of excellent and poor customer service, and barriers to good customer service.
Module 2: Communication Skills
How to use body language, listening and questioning skills, building empathy, rapport and emotional intelligence, and identifying customer needs and expectations.
Module 3: Problem-Solving Skills
Handling customer complaints and problems, dealing with abusive behaviour and difficult customers, and identifying dissatisfied customers.
Module 4: Policies and Procedures
Company policies and brand values, data protection regulations, equality and diversity law, acting on customer feedback, and staff training.
The online assessment is taken on completion of the training material. You will be asked 15 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.
This Customer Service Training Course is suitable for anyone working in a customer service role, at all levels of employment, who wishes to improve their service skills. This includes professions that deal directly with customers face-to-face, over the phone or via email, social media or live chat. Examples include, but are not limited to:
- Receptionists, admin assistants and front-of-house staff
- Education administration staff
- Call centre workers
- Online support staff and online retailers
- Tradespeople and self-employed workers (builders, plumbers, cleaners etc)
- Security personnel
