Interpersonal Conflict Training
Quantity: 1
Interpersonal Conflict Training
Duration 1 hour
For me
For teams
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100% online training
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Start when you like
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Learn on any device (desktop, mobile or tablet)
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Instant assessment and result
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1 learner per course
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Train teams of all sizes
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Bulk discounts starting at 10% off 10 courses
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Pay by invoice with 30 day payment terms available (5+ courses)
£15 +VAT
include vat
Includes a 10% discount for 10+ courses
It’s been proven that people are more likely to perform better and more productively in their jobs if they feel secure, supported and valued in their position. On the other hand, a toxic work environment can be detrimental to a person’s physical and mental wellbeing. Conflicts that occur between staff at a workplace is one of the most common causes of a toxic work environment. As such, it’s important for every hospitality and retail worker to understand not only how these conflicts can occur, but how they can be resolved.
This course will look into the common reasons why interpersonal conflicts occur and how giving and receiving feedback can be both a cause and a way to resolve conflict. It also covers the negative impact that a toxic work environment can have on a business, customers and staff and explains the benefits that having a pleasant work environment has on everyone involved. By the end of this course, you will feel secure in your knowledge of what can cause interpersonal conflicts and be confident in understanding how these can be resolved.
100% online training
Access anywhere
Same day digital certificate
Printed certificate posted next working day
Full audio voiceover
Assessment retakes at no extra cost
Developed by food industry experts
Accredited by CPD
Bulk discount for orders of 10+ courses
Bigger orders = bigger discounts
Save on our courses when you buy more training upfront. Lock in a better price now and access the training whenever you need to. You can mix and match any of our courses too and get the discount off your whole order.
10+ courses = 10% off
50+ courses = 20% off
100+ courses = 30% off
500+ courses = 40% off
What you'll learn
By the end of this course, you will be able to:
- Recognise the factors and situations that often lead to interpersonal conflicts.
- Understand the importance of feedback, and how to give and receive it effectively.
- Realise the negative impact that a toxic work environment can have on a person’s physical and mental wellbeing.
- Understand ways that you can limit interpersonal conflicts, and have confidence in utilising methods to resolve them.
Training you can trust
Accredited by CPD
All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.
Endorsed by the Institute of Hospitality
Additionally, this course is endorsed by the Institute of Hospitality as providing independently-evaluated, quality content that teaches good practice standards.
Engage and empower
Our in-house Learning Designers develop all of our courses to give you and your learners the most engaging training possible.
Module 1: Interpersonal Conflicts
What is interpersonal conflict? Causes of interpersonal conflicts, conflict with management, giving feedback, receiving feedback, effects of a toxic work environment, benefits of a pleasant working environment, conflict resolution.
The online assessment is taken on completion of the training material. You will be asked 5 multiple choice questions with a pass mark of 80%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass, don't worry! You can take the test as many times as you need with no extra charge.
This Interpersonal Conflict course is suitable for anyone who works in either the retail or hospitality industry. It's ideal for people working in positions such as, but not limited to:
- Waitress/Waiter
- Bartender
- Cafe worker
- Hotel receptionist
- Retail worker
