Conflict Management

Duration 2 hours

For me

For teams

100% online training
Start when you like
Learn on any device (desktop, mobile or tablet)
Instant assessment and result

1 learner per course
Train teams of all sizes
Bulk discounts starting at 10% off 10 courses
Pay by invoice with 30 day payment terms available (5+ courses)

£25 +VAT

include vat

Includes a 10% discount for 10+ courses

This online Conflict Management Training course is designed to train senior members of staff and employees in how to prevent and handle conflicts that occur in their workplace. It familiarises them with common causes and signs of conflict, how the law relates to conflict management, how to carry out a conflict risk assessment, ways to prevent conflicts, and methods for handling confrontations and ongoing cases of conflict – including types of alternative conflict resolution.

Conflicts can happen in any workplace and in any industry, no matter how many employees are in the business. It can happen between individuals, between staff and a customer or patient, or between larger groups of employees. Damaged relationships can be difficult or impossible to repair and conflicts with customers or patients can damage a business' reputation, harming the business as a whole. This is why conflict resolution and knowing how to properly intervene is essential.

100% online training

Access anywhere

Same day digital certificate

Printed certificate posted next working day

Full audio voiceover

Assessment retakes at no extra cost

Developed by business professionals

Accredited by CPD

Bulk discount for orders of 10+ courses

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What you'll learn

By the end of this course learners will:

Recognise the different types and common causes of conflict.
Know who is at risk of conflict and what negative impact conflicts have on a workplace.
Understand how the law relates to conflict management.
Be capable of carrying out a conflict risk assessment and identifying conflict risks.
Be familiar with the various strategies and methods used to prevent conflicts from occurring or escalating in the workplace.
Have a thorough understanding of the various ways to deal with confrontations and ongoing conflicts, including forms of alternative dispute resolution such as mediation.

Training you can trust

Accredited by CPD

All of our courses are accredited by the CPD Certification Service as conforming to universally accepted Continuing Professional Development (CPD) guidelines.

Module 1: Introduction to Conflict Management

Why is conflict management important?, types of conflict, causes of conflict, causes of conflict: examples, consequences of conflict, who is at risk?, and the law.

Module 2: Conflict Risk Assessment

What is a conflict risk assessment?; step 1: look for conflict risks; step 2: recognise who might be at risk; step 3: evaluate risks and decide on precautions; step 4: implement procedures and notify staff; step 5: record your findings and implementations; step 6: monitor, review, and update; employer duties; and employee duties.

Module 3: Preventing Conflict

Behavioural changes, preventative procedures, staff training, changing the workplace layout, changing job roles/design/hours, improving access/lighting/security, having 1-2-1s, encouraging employee feedback, preventing common causes of conflict, seeking professional help, and discrimination.

Module 4: Handling Conflict

Managing confrontational employees; offering support; reporting and recording incidents; intervening; informal discussions; mediation; mediation: case study; conciliation; arbitration; and employment tribunals.

Download Course Overview (PDF)

The online assessment is taken on completion of the training material. You will be asked 12 multiple choice questions with a pass mark of 75%. The answers are marked automatically so you will instantly know whether you have passed. If you don't pass don't worry! You can take the test as many times as you need with no extra charge.

This Conflict Management Training Course is suitable for anyone responsible for others looking to learn the basics of dealing with conflict in the workplace.

This includes: